QUALITY STANDARDS

Clear information should be available to people with dementia. This recommendation involves making you aware of what to expect during your visit to the Memory Assessment Service. When you receive a letter inviting you for an appointment with the Memory Assessment Service you should also receive clear information about what to expect at the appointment and what the service does. You may want to make contact and provide some information at this stage, which would help the Memory Assessment Service plan for your attending the appointment, for example, are you attending the appointment with a family member or not? Would either of you welcome talking to somebody in private?
 
For extra information, evidence and best practice please scroll down to the bottom of the page.

You may have received an appointment to see the Memory Assessment Service. In case, you have lost the letter or you have forgotten about the appointment. If this happens, The Memory Assessment Service should follow up those who have not attended an appointment or who are difficult to engage. The Memory Assessment Service should contact you directly by telephone to check that you are still fine to attend. You need also to agree a new appointment. They should also ensure to remind you about the appointment nearer to the date. The Memory Assessment Service team should follows up patients who have not attended an appointment/assessment. If patients are unable to be engaged, a decision is made by the assessor/team, based on patient need and risk, as to how long to continue to follow up the patient.
 
For extra information, evidence and best practice please scroll down to the bottom of the page.